Privacy Policy
Last updated: August 2026
1. Who We Are
R Healthcare is a UK supplier and the data controller of your personal information. Contact us by email at info@rhealthcare.shop or on Telegram.
2. What Data We Collect
We collect your name, phone number, messaging handle, delivery address, order details, and payment confirmation. We do not store card details. We use essential local storage and cookies to remember your age verification, cart, discount codes, account sign-in (including an optional remember-me session and a trusted-browser cookie so new devices can be confirmed by email code), and admin/partner session state. We also collect first-party, privacy-focused usage data (for example pages viewed, cart and checkout steps, and approximate live visitor counts) to run the site and improve the shop — this is processed on our servers, not sold to advertisers, and we do not use third-party advertising or analytics cookies.
3. How We Use Your Data
We use your data to process and fulfil your order, communicate about order status, comply with legal obligations, and prevent fraud. We do not use your data for marketing without your explicit consent and do not sell your data to third parties.
4. Legal Basis for Processing
We process your data on the basis of contract (to fulfil your order), legal obligation (record-keeping requirements), and legitimate interests (to operate our business and prevent fraud).
5. Data Retention
Order records are retained for 6 years in line with UK tax and accounting requirements. After this period, your data will be securely deleted.
6. Third Parties
We share your delivery address with Royal Mail to fulfil your order. All third parties handle your data in accordance with applicable data protection law.
7. Your Rights
Under UK GDPR you have the right to access, rectify, erase, restrict, object to, and port your personal data. Contact us to exercise any of these rights. We will respond within one month. You also have the right to lodge a complaint with the ICO at ico.org.uk.
8. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.